Eligible device trade-in, new device purchase, qual’g credit, qual’g service & port-in req’d. One offer per line; up to 12 lines. Trade-in credit applied to T-Mobile bill. Allow 8 weeks for processing.
It’s OK to want out. Remember, it’s them—not you. You wouldn’t put up with this kind of deal from any other service provider.
Right now you’re probably:
Unacceptable. It's why we’re changing the game.
Stuck with your current carrier? T-Mobile can set your business free. T-Mobile will pay off your remaining phone payments from your old carrier. Just trade in your devices, and we’ll cover your remaining phone payments on the first 12 lines with a trade-in credit and Prepaid MasterCard® Card. Starting with 13 lines - get up to $100 per line bill credit.
Stuck in a contract? We can help there too. Get up to $650 or more per line for the first 12 lines. So why wait? Break your business free today.
12 Line limit for device pay-off. No line limit for bill credit offer. Device trade-in, device purchase, qualifying plan and port-in required. Trade-in credit applied to T-Mobile bill. Allow 8 weeks for processing.
We’ve made it easy to break free from your carrier.
Switch now and:
Businesses that are currently under annual service contracts and or device payment plans and have an account in good standing at any domestic carrier.
A customer must switch from a plan with another domestic carrier and port their current numbers to T-Mobile. The customer will need to trade in an eligible smartphone or tablet and purchase a new device with T-Mobile on a qualifying Simple Choice™ for Business plan, T-Mobile prepaid or Simple Choice Family Plan with no credit check are not eligible.
For device payment plan reimbursement, the device with the associated balance must be the device traded-in and the payment plan must be in good standing. All lines must be activated on the same T-Mobile business account with the same billing address.
You can switch out as many lines as you wish.
If you do switch more than 12 lines, you must submit all lines and devices in one transaction.
You can start the process for redeeming in a retail store. The store representative will explain the steps. However, please note that the process for switching in retail stores is better suited for small volumes of lines.
A Business Representative can facilitate the entire process for larger volumes of lines.
Customers can begin the process of switching by walking into a store, or by contacting a business representative.
For the first 12 lines. When you get the final bill from the previous carrier stating the ETF amount and submit it to T-Mobile, you receive a credit equal to the ETF, for up to $650 per line, on the first 12 lines, within 12 weeks. Or, when you submit your outstanding financed device balances to T-Mobile, you receive the financed balance minus the trade-in value.
If you trade-in devices for 1-12 lines, you will receive the device pay-out in the form of a Prepaid MasterCard® Card, minus the trade-in credit you receive.
For 13 or more lines. When you get the final bill from the previous carrier stating the ETF amount and send it to T-Mobile, you receive a bill credit equal to the ETF, for up to $100 per line, within 12 weeks. Additionally, when you submit your outstanding financed device balances to T-Mobile, you receive the financed balance minus the trade-in value. The maximum payout including trade-in value of the device can be up to $100/per line. You must switch all lines in a single transaction. The offer can be taken advantage of only once per business account.
If you trade-in devices for more than 12 lines, you will be reimbursed as a bill credit.
Examples of eligible device payment plans are Verizon’s EDGE program, AT&T’s NEXT or Sprint’s Easy Pay Program. Please note that other third party financing plans are not covered. T-Mobile will also pay off any device payment balance associated with Sprint’s iPhone for Life plan when you exercise your purchase option under the lease.
Absolutely! Submissions can include multiple lines with ETFs or device payment plan balances, or both.
You can find the wireless number associated with your tablet on your bill or by calling your carrier.
First, you must trade in your existing devices with T-Mobile and port your numbers when you activated a new account with T-Mobile.
If you’re switching 1-12 lines, submit your final bill from your old carrier via a simple web form here.
If you’re switching more than 12 lines, attach a copy of your final bill from your old carrier and email to email@example.com.
No matter how many lines you are switching, you must submit your final bill showing cancelation fees and/or outstanding financed balances within 60 days (or two calendar months) of your new T-Mobile activation.
No, we only need the pages of your bill that reflect your name, address, phone number or numbers, and early termination fee (ETF) amount and/or the outstanding financed device balances.
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your final bill.
ETF Reimbursement: Eligible device trade-in, new device purchase, qualifying credit, port-in from eligible carriers, and qualifying service required. Pay-off your device requires trade-in of financed/leased device in good condition; your payments must be current. Payments consist of: (1) credit of device trade-in value, and (2) Prepaid MasterCard® Card in amount of carrier’s Early Termination Fee (for ETF offer) or remaining device balance, including lease purchase option if applicable, minus trade-in credit (for device offer) (card not redeemable for cash and expires in 12 months unless extended by Issuer). Sales tax on ETF/device excluded. You must submit final bill showing ETF or device balance (& valid exercise of lease purchase option, if applicable) within 2 calendar months of port-in and be active and in good standing with T-Mobile when payment is processed; allow up to 8 weeks. Additional validation may be required. Up to 12 lines; all lines must be activated in same T-Mobile market with same billing address. Additional line reimbursement via bill credit at up to $100 per line, including device trade-in. One offer per subscriber. Check your contract(s) with your carrier for your rights and obligations. T-Mobile Prepaid MasterCard® Card is rebate/reimbursement or exchange on new device, service, or port-in (maximum $350 per individual for ETF); for any tax implications of payment, consult a tax advisor. No money has been paid by you for the card. Cards are issued by Citibank, N.A. pursuant to a license from MasterCard International and managed by Citi Prepaid Services. This card can be used everywhere MasterCard debit cards are accepted. Small Business Services: Corporate liable accounts only. Qualifying service required. Limit 12 lines. Credit approval, deposit, and $20 SIM Starter Kit may be required. Domestic use only. Data does not include BES. Partial megabytes rounded up. Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $2.71 per voice line ($0.60 for RPF & $2.11 for TRF) and $0.98 per data only line ($0.15 for RPF & $0.83 for TRF) applies. Taxes approx. 6%–28% of bill. Federal tax ID required. Plan not eligible for corporate discounts. Full speeds available up to monthly allotment, including tethering (Unlimited on-smartphone 4G LTE data option includes 14GB of tethering); then, slowed to up to 2G speeds for rest of billing cycle. Simple Choice International Service: Additional charges apply in excluded destinations; see www.t-mobile.com for included destinations (subject to change at T-Mobile's discretion). Qualifying postpaid Simple Choice plan and capable device required. Taxes additional; usage taxed in some countries. Voice and text features for direct communications between 2 people. Communications with premium-rate (e.g., 900, entertainment, high-rate helpline) numbers not included and may incur additional charges. Calls over Wi-Fi are $0.20/min (no charge for Wi-Fi calls to the U.S.). Coverage not available in some areas; we are not responsible for the performance of our roaming partners’ networks. Standard speeds approx. 128 Kbps. No tethering. Not for extended international use; you must reside in the U.S. and primary usage must occur on our U.S. network. Device must register on our U.S. network before international use. Service may be terminated or restricted for excessive roaming or misuse. JUMP!:Qualifying service plan with financed device required. Pay 50% of your device cost to be eligible for upgrades. Trade-in of an eligible device in good working order required. Offer may not be available in all locations. Device pricing may vary based on approved credit. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 months. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY. Coverage: Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. Customers who use more than 25 GB of data in a bill cycle will have their data usage de-prioritized compared to other customers for that bill cycle at locations and times when competing network demands occur, resulting in relatively slower speeds. See T-Mobile.com/OpenInternet for details.