Two years is too long to wait for a new phone or tablet.

Upgrade your device when you want, not when you’re told with JUMP!™ Only from T‑Mobile.

We’ve upgraded upgrades.

You should be able to upgrade phones and tablets when it’s right for your business, not when your annual service contract says you can. That’s why we offer JUMP!™, a revolutionary upgrade program only from T-Mobile.

  • Upgrade your phone or tablet when you decide. No waiting to upgrade or limits on how many times you can upgrade.
  • When you’re ready to upgrade, simply trade in your eligible device and receive credit for all remaining device payments, up to half of its original cost. You are responsible for any remaining device payments at the time of upgrade.
  • Total peace of mind knowing that you can replace virtually any phone or tablet that’s been damaged or lost through our premium device protection and mobile security, included in JUMP!

Here’s how JUMP! works.

  1. Buy a new phone or tablet on our Simple Choice for Business plan and you finance your device through T-Mobile.
  2. Add JUMP! for between $9-12 a month depending on device when you add Services to your new device.
  3. Upgrade anytime you want. Simply trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.

And with JUMP!, you’re protected if your device is lost, damaged, or stolen with the included Premium Handset Protection® and Lookout Mobile Security®. (Deductible may apply; see FAQ below.)

Not yet a customer? Contact a T-Mobile Small Business Rep to get started.

Already a T-Mobile business customer? Contact Business Care: 1-844-4AT-WORK

T-Mobile offers the best upgrades in wireless. Period.

T-Mobile has ended the era of waiting two years for an upgrade. We eliminated the long waits, unfair fees, and restrictive annual service contracts. With JUMP!, you can get the phones and tablets your business needs at a great price and use them on the fastest nationwide 4G LTE network. Plus, only JUMP! offers the peace of mind that your devices are protected against loss or damage with Premium Handset Protection and Lookout Mobile Security.

JUMP! FAQ

  • How does JUMP! work?

    JUMP!™ offers you freedom to upgrade your device when you want, not when you’re told. Whenever you’re ready to upgrade, simply trade in your eligible device and T‑Mobile will pay off your remaining device payments, up to half of your device cost. Then, purchase your new device on a new Equipment Installment Plan (EIP). JUMP! is also the only upgrade program from a major national carrier to offer you virtually complete protection for your device investment. Premium Handset Protection and Lookout Mobile Security are included, for ultimate peace of mind. No more worrying about mechanical breakdown, accidental damage, loss, or theft. You’re covered with JUMP!

  • Do I have to be on a specific rate plan to enroll in JUMP!?

    Any customer on a qualifying Simple Choice for Business plan who finances a new phone or tablet can enroll in JUMP! within 14 days of purchase. If you’re an existing customer with other types of Value Plans you also may be eligible. Contact a rep for more details at 1-877-347-2127.

  • How does JUMP! work for tablets?

    JUMP! is available for financed tablets and works the same as it does for handsets. We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.

  • Do I need to have a specific phone or tablet to qualify for JUMP!?

    Any device financed through EIP is eligible for JUMP!. Find the phone or tablet that meets your business needs.

  • Am I limited to specific types of devices when I upgrade?

    You may upgrade to any device that’s financed through EIP. However, you may not upgrade from a phone to a tablet or vice-versa.

  • Do I have to trade in my old phone or tablet in order to upgrade through the JUMP! program?

    Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass an 1) powers on, 2) no cracked screen, and 3) no water damage. 4) FMiP disabled for iPhones. Should you experience any issue that would cause the device to fail initial inspection, you simply file a PHP claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.

  • What happens if I lose my phone or tablet or if it gets damaged before I can trade it in? Or what if it doesn’t pass the inspection?

    JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade in for an upgrade can be initiated. However, this can be handled in one visit to a participating T‑Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.

  • How often can I JUMP!?

    There are no limitations on how many times you can upgrade with JUMP! We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.

  • How quickly after a device purchase can I upgrade?

    There are no waiting periods on when you can upgrade with JUMP! When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost. Any remaining EIP balance must be paid at the time of upgrade.

  • When I originally signed up for JUMP!, I was told I had to wait to upgrade and also had a limit on how frequently I could upgrade in a year. What happened?

    Customers have spoken, and we’ve listened. We’ve simplified the original program by removing these limitations to truly give customers control over when to upgrade. Unlimited upgrades with no waiting periods means ultimate freedom.

  • I’m a current JUMP! customer. How can I take advantage of this new program?

    Customers who added JUMP! before 02/23/2014 will be subject to the existing terms of the program. However, once you upgrade to a new device, you may migrate to the new program at no additional cost.

  • Are prepaid phones and tablets eligible for JUMP!?

    No, prepaid devices are not financed on EIP, so they are not eligible.

  • I usually upgrade my phone every couple of years. Is JUMP! right for me?

    JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device. If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.

  • How is JUMP! different from the other carrier’s upgrade programs?

    JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence. JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.

  • How does the JUMP! program reward me for staying with T-Mobile?

    Not only do you get peace of mind with device protection and mobile security, you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost. Upgrade to our latest and greatest devices, any time you want, as often as you want. Only T-Mobile offers this kind of comprehensive, all-in-one device program.

  • What if I change my mind and don’t want JUMP! anymore?

    You can remove the JUMP! feature any time, but you can only add it within 14 days of a new device purchase financed on EIP.


Still have questions?

Call customer service: 1-844-4AT-WORK