You should be able to upgrade phones and tablets when it’s right for your business, not when your annual service contract says you can. That’s why we offer JUMP!™, a revolutionary upgrade program only from T-Mobile.
And with JUMP!, you’re protected if your device is lost, damaged, or stolen with the included Premium Handset Protection® and Lookout Mobile Security®. (Deductible may apply; see FAQ below.)
Not yet a customer? Contact a T-Mobile Small Business Rep to get started.
Already a T-Mobile business customer? Contact Business Care: 1-844-4AT-WORK
T-Mobile has ended the era of waiting two years for an upgrade. We eliminated the long waits, unfair fees, and restrictive annual service contracts. With JUMP!, you can get the phones and tablets your business needs at a great price and use them on the fastest nationwide 4G LTE network. Plus, only JUMP! offers the peace of mind that your devices are protected against loss or damage with Premium Handset Protection and Lookout Mobile Security.
JUMP!™ offers you freedom to upgrade your device when you want, not when you’re told. Whenever you’re ready to upgrade, simply trade in your eligible device and T‑Mobile will pay off your remaining device payments, up to half of your device cost. Then, purchase your new device on a new Equipment Installment Plan (EIP). JUMP! is also the only upgrade program from a major national carrier to offer you virtually complete protection for your device investment. Premium Handset Protection and Lookout Mobile Security are included, for ultimate peace of mind. No more worrying about mechanical breakdown, accidental damage, loss, or theft. You’re covered with JUMP!
Any customer on a qualifying Simple Choice for Business plan who finances a new phone or tablet can enroll in JUMP! within 14 days of purchase. If you’re an existing customer with other types of Value Plans you also may be eligible. Contact a rep for more details at 1-877-347-2127.
JUMP! is available for financed tablets and works the same as it does for handsets. We’ll pay for your remaining device payments, up to half of your original tablet cost when you trade in your eligible tablet.
Any device financed through EIP is eligible for JUMP!. Find the phone or tablet that meets your business needs.
You may upgrade to any device that’s financed through EIP. However, you may not upgrade from a phone to a tablet or vice-versa.
Yes, if enrolled in JUMP!, you must trade in the same phone or tablet that you financed through EIP, and it must pass an 1) powers on, 2) no cracked screen, and 3) no water damage. 4) FMiP disabled for iPhones. Should you experience any issue that would cause the device to fail initial inspection, you simply file a PHP claim and pay the deductible or any processing fee to replace it before redeeming a JUMP! upgrade. During the trade in, the IMEI number on the phone must match the IMEI number on the JUMP! account to be eligible.
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade in for an upgrade can be initiated. However, this can be handled in one visit to a participating T‑Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
There are no limitations on how many times you can upgrade with JUMP! We want you to pick the frequency that’s right for you. When you’re ready, trade in your eligible device and T-Mobile will cover your remaining device payments up to half of your device cost.
There are no waiting periods on when you can upgrade with JUMP! When you are ready to upgrade, trade in your eligible device and T-Mobile will pay off your remaining device payments, up to half of your original cost. Any remaining EIP balance must be paid at the time of upgrade.
Customers have spoken, and we’ve listened. We’ve simplified the original program by removing these limitations to truly give customers control over when to upgrade. Unlimited upgrades with no waiting periods means ultimate freedom.
Customers who added JUMP! before 02/23/2014 will be subject to the existing terms of the program. However, once you upgrade to a new device, you may migrate to the new program at no additional cost.
No, prepaid devices are not financed on EIP, so they are not eligible.
JUMP! is designed to give you full control of your upgrade frequency as well as ultimate peace of mind when it comes to your device. If you’d like to fully protect your device investment as well as have the flexibility to affordably get one of our new devices released in the future, JUMP! is for you.
JUMP! is the only comprehensive program among the major national carriers that protects a customer’s phone investment from virtually any eventuality—including obsolescence. JUMP! includes device protection and mobile security features that other carriers may charge separately for, so you get what you want – device peace of mind and the ability to upgrade when you want, not when you’re told.
Not only do you get peace of mind with device protection and mobile security, you also get the benefit of T-Mobile paying off the remaining payments of your current device when you trade it in, up to half of your device cost. Upgrade to our latest and greatest devices, any time you want, as often as you want. Only T-Mobile offers this kind of comprehensive, all-in-one device program.
You can remove the JUMP! feature any time, but you can only add it within 14 days of a new device purchase financed on EIP.
Still have questions?
Call customer service: 1-844-4AT-WORK
Deductible or processing fee will apply if traded-in device is lost/stolen, not in good working order, does not power on, or has liquid damage or broken screen; up to 2 Premium Handset Protection claims in a 12 month period
Limited time offer; subject to change. Qualifying service plan with financed device required. Pay 50% of your device cost to be eligible for upgrades. Trade-in of an eligible device required. Eligible device must be in good working order. JUMP! must be added within 14 days of qualified device purchase. Device pricing may vary based on approved credit. Offer may not be available in all locations. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 mos. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY.
Qualifying service required for LTE; broad LTE coverage planned for 2013. LTE is a trademark of ETSI.